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Letter to our Patients: An Update on COVID-19
At St. Joseph Primary Care, we appreciate the trust you place in us and want to inform you about how we are addressing the coronavirus (COVID-19) situation.
Dear Patient,

As a valued member of our St. Joseph Primary Care patient community, we appreciate the trust you place in us and want to inform you about how we are addressing the coronavirus (COVID-19) situation. We are closely monitoring events in our local community and continuously updating our policies and protocols as a result of new information.

Please know that our office is following all recommended guidance from public health authorities, including best practices for hygiene, infection control and medical professional team health. We feel confident in our ability to continue seeing patients and providing primary care according to the tradition of quality care that you have come to expect and deserve.

Our highest priority is to keep all of our patients and staff as safe as possible. Thus, we are adapting these new steps. (1) The medical staff will have to wear a protective clothing to see sick patient. (2) We are open by appointment only. (3) Door will be locked and we do not accept walk-in. (4) To limit the spread of the virus, we only see sick patient. Please do not bring family’s member to your appointment. (5) Furthermore, at the recommendation of CDC, we will be taking patients’ temperatures and asking these screening questions prior to allowing them to schedule appointment and enter the reception area. Notably, all patients need to consider these questions prior to going to the physician office:

Q1: Have you traveled to a COVID-19 affected geographic area within 14 days of symptom onset? (China, Iran, S. Korea, Europe, cruise ship or any high risk sites in U.S.)
Q2: Have you had close contact with a person who traveled to high risk sites or has COVID-19?
Q3: Do you have fever and respiratory symptoms such as cough or shortness of breath?

If you answered yes to any of the above questions, please call us so that we can discuss with a physician how best to take care of you. Should you arrive at the office and meet these criteria, you will be asked to return to your vehicle and to call our office for a telephone assessment so that we do not expose other patients and staff.

This effort will help determine whether you should be seen in a treatment setting that is better equipped for this situation.

Our physician is available to help you. Please call our office. If you have any questions about this notification or your upcoming appointment, call us.

Thank you for your continued trust and loyalty as we work together to fight this virus.

Sincerely,
St. Joseph Primary Care